Abstract

Relevant research of knowledge transformation and core competencies formation of China's star hotel industry

Author(s): Ding Jiangtao, Jiang Kai, Zeng Xin, Li Mingxing, Zhang Tongjian

In order to reveal knowledge conversion effect in star hotels in China, structural equation model (SEM) is used in this paper. By model design, data collection, reliability and validity testing, andmodel validation, SEM can effectively reveal the correlation between knowledge conversion and the formation of core competence. For illustration, a total of 250 valid samples are obtained from34 five-star hotels, 67 four-star hotels, 68 threestar hotels, 56 two-star hotel, 25 one-star hotel. The ratio of numbers of samples and index is 7.8:1, whichmeets the basic conditions for structural equation validation. The empirical results show that the minimum load factor is 0.54, themaximumis 0.90, theminimumT value is 2.10, RMSEA value is 0.036, NNFI value is 0.9191, CFI value is 0.9657, and chi-square value is 123.32 through confirmatory factor analysis. Therefore, themodel is well fitted. In ChinaÂ’s star hotel industry knowledge conversion is favor of the formation of the core capacity elements to a certain degree. The empirical research has revealed that the core service capacity of Chinastar hotels have been inspired by knowledge conversion behavior. However, the specific implementation methods should be conducted according to different star hotels.