Abstract

Definition, connotation and model of maturity of SNS in university libraries

Author(s): Zhu Kongguo,Song Xiaodan

Definition of maturity of SNS in university libraries is proposed according to maturity research, and the definition is interpreted from process and consulting. It is pointed out that SNS can be accepted by college students and can create true values only in case of good process management and knowledge consulting. In order to reveal the development process that university libraries conduct service innovation with utilization of SNS, maturity model of SNS in university libraries is established from library, librarian and organization, process, consulting and service performance these five parts, and each maturity grade and characteristics are analyzed


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